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Refund Policy for Lanre Da Silva
Overview
At Lanre Da Silva, customer satisfaction is our top priority. Due to the nature of our products, we have implemented the following refund policy. Please read it carefully to ensure a clear understanding of your rights and options.
Eligible Items for Refund
– We accept returns on unworn, unwashed, and unaltered items, provided they are in their original packaging with all tags attached.
– Items must be returned within 15 days of the delivery date to qualify for a refund.
Non-Refundable Items
– Sale items and items marked as FINAL SALE cannot be returned or refunded.
– Customized or personalized items are also non-refundable.
Process for Returns
1. To initiate a return, please contact our customer service team at [contact email] with your order number and the reason for the return.
2. Once your return request is approved, we will provide you with a return authorization and further instructions.
Shipping for Returns
– Customers are responsible for the shipping costs associated with returning items unless the return is due to an error on our part (e.g., wrong item sent or defective product).
– We recommend using a traceable shipping method, as we cannot guarantee that we will receive your returned item.
Refund Processing
– Once we receive the returned item, please allow 5-7 business days for processing your refund.
– Refunds will be issued to the original payment method used at the time of purchase. Please note that depending on your financial institution, it may take additional time for the funds to appear in your account.
Exchanges
– If you wish to exchange an item for a different size or style, please initiate a return as outlined above and place a new order for the desired item.
Damaged or Defective Items
– If you receive an item that is damaged or defective, please contact us within 48 hours of receipt. We will arrange for a replacement or refund as necessary.
Changes to Policy
– Lanre Da Silva reserves the right to update or modify this refund policy at any time. Any changes will be posted on our website.
For further inquiries regarding our refund policy, please reach out to our customer service team. Thank you for choosing Lanre Da Silva!
